Common questions & answers

What does one size-The sizes?

One size means that our clothes are manufactured in a size that has a larger size range, for example a garment can fit the sizes 36-42.

One size So does not mean that the garment fits all sizes on the market. Certain one size-Sizes can also be larger or less than 36-42. This is stated in the product text.

What does the word "stonewashed" mean?

When we state that the garment is stonewashed, it means that we have washed it so it has got a "vintagellook" - a used, worn look.

In practical terms, we have colored the garment first. Then it partially decolored in another washing.

Does your clothes shrink?

Generally, the fabric in our clothes is washed at least twice. This means that it is finished if you follow the washing thread that is in the garment.

If you wash your garment too hot (mainly applies to viscose, Tencel, wool, knit) there is a risk that it will shrink, unfortunately it is not justified for complaints if you wash the garments outside the washing thread. It is also better to wash the garments at a cooler temperature, then they will keep the color longer.

Linen garments can advantageously be washed at 40-60 degrees. Same with cotton. Viscose max 40 degrees. Knit in 30 degrees in wool programs to keep the shape.

How do I get reda on the dimensions of your clothes?

You will find the dimensions under each article.

If I regret it, I want to send my order back. How do I do then?

As a company, unfortunately, you have no right of withdrawal, but the purchase is binding. We therefore ask you to call us if you are unsure of something or if you want to see the garments in reality in any of our showroom.

If a customer comes in with a complaint in my store, what do I do?

The customer comes in with goods that is broken.
You as a shopkeeper must decide if the customer bought a garment that they have broken themselves (seams, stoves on jeans etc) or if the fabric has burst in an odd place that may be fabrication defects.

If you suspect manufacturing defects, you can send a picture to helena@reunionhome.se and we will help you with an assessment.
We replace garments with manufacturing defects with a new item.
But unfortunately we do not replace garments that the customer has used in a negligent way.
If a customer finds a dress in your store that has a hole, we must remind you of your duty to approve the delivered goods within 8 days after delivery to get the garment replaced/replaced. Then that right lapses.

If my company is not credit approved, how can I shop then?

You are most welcome to shop with us regardless of whether you are credit approved or not.

We then send out an advance invoice that we ask you to pay before the goods leave our warehouse.

Can I see your collections live?

Obvious! You are always welcome to book time for viewing either via video link or physically in stores.

Add an email to helena@reunionhome.se and we will book a time that fits.

Can I visit you and shop directly?

Absolutely, you are most welcome to come to our store in Österlen and shop directly if we have the goods in stock.

Book your visit to helena@reunionhome.se - We look forward to seeing!

What are the shipping costs?

We have a fixed shipping cost of SEK 250 excluding VAT, no matter how much you trade (applies to normal transport within Sweden with DHL).