Return?
We at Reunion Has tried for many years to create a webshop that is sustainable from a return point of view.
The returns cost a lot of money for the companies and even more for nature and waste of resources such as packing material, gasoline for transport and wages for people who set up because we humans are sloppy in our behaviors
We are clear that we do not receive returns of capital and sales. As a customer, you have the right under the Distance Purchase Act to return within 14 days.
If you are interested in finding, but are unsure of fit, size, color -warm welcome to our store in Malmö, you will find address at the bottom of our website.
Here you can make your bargain decisions in peace and quiet when you try the garment.
RETURN
Do you, as a private customer, want to return an item?
Contact us at kundtjanst@reunionhome.se
Goods in regular range of temporary discounts can be returned within 14 days by law. We are happy to help you switch to another product, color, size if you regret your purchase.
All freight is done at the client's expense.
Please note that the return slip is sent with each order but if you want to return something then you must first contact us for approval.
We cannot receive returns sent to agents. We charge SEK 250 for pick -up on agents.
For our international customers, we victim a self-service return process. Customers are Responsible for Booking the Own Delivery tie with the Chosen Shipping Company for Returns.
If you need assistance or have questioning your return, please do not hesitate to contact us.
Please note that all Other Requirements Outlined in our Return Policy for Swedish Customers Also Apply to International Orders.
Right of withdrawal
You have, according to current law, 14 days of withdrawal right (except the goods we have especially marked as not open purchase, special orders and hygiene products) if you want to switch to another product, color, size or undo your purchase.
Please note that if you want to return something, you must first contact us for approval.
The item should be returned to us unused and undamaged in original packaging. Also attach the delivery note and receipt.
You are responsible for the return shipping and any transport damage. Incompletely postponed packages and parcels sent against postal advances we do not redeem.
Complaints
If you were to get an item that is defective or an incorrect delivery, we will replace you free of charge with a new item.
You must notify customer service this no later than 5 days after you have received your goods and at the same time submit a picture of the damaged item by mail.
To return an item, this must be unused, in original packaging and in the condition it was when you received it.
Please note that a return slip is sent in each order, but you must first contact customer service to get the complaint approved.
We at Reunion have no free returns.
If you want to return an item, pay the shipping in return yourself.
We do not go in and change or remove invoices at Klarna.
If we have agreed on a refund or credit receipt/gift card on part of the amount, we correct in your order and this is automatically adjusted in Klarna.
Customer service
You reach us by mail: kundtjanst@reunionhome.se
Customer service is open 10-16.30 Monday to Friday.
Closed on holidays.
SHIPPING
The shipping cost is SEK 75 for purchases up to SEK 899.
If you shop for more, we offer the shipping cost.
Delivery time is about 2-4 working days
Packages that are not collected from agents within 7 days go back to us and we must then charge a fee of SEK 200.
Exceptions occur when ordering products weighing more than 10 kg, such as large heavy furniture or other products that are bulky.
We announce the correct shipping cost.